Online Conditions of Sale

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (the "Products") listed on our websites www.shop.littlelife.co.uk, www.lifemarque.co.uk, www.lifesystems.co.uk, www.lifeventure.co.uk, and/or www.littlelife.co.uk (the "Sites") to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from the Sites. You should understand that by ordering any of our Products, you will be asked to accept, and agree to be bound by, these terms and conditions. You will not be able to order any Products from the Sites if you refuse to accept these terms and conditions. These terms and conditions only apply to our contracts with consumers. You should print a copy of these terms and conditions for future reference.

1. Information about us

The Sites are operated by Lifemarque Limited ("us", "we", "our"). We are registered in England and Wales under company number 02531239 and with our registered office at Units 1 & 8 Bacchus House, Calleva Park, Aldermaston, Berkshire, RG7 8EN. Our main trading address is Units 1 & 8 Bacchus House, Calleva Park, Aldermaston, Berkshire, RG7 8EN. Our VAT number is 573014267.

2. Service availability

The Sites are only intended for sales by people resident in the United Kingdom or the Channel Islands, or individuals that have a British Forces Post Office address. We do not accept orders from individuals outside these territories.

3. Your status

By placing an order through any of the Sites, you warrant that:

(a) you are legally capable of entering into binding contracts; and

(b) you are at least 18 years old; and

4. How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference (the "Order Reference"). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation or delivered to you. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. Consumer rights

5.1 You may cancel a Contract at any time within seven (7) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in Clause 9 below).

5.2 To cancel a Contract, you must inform us in writing including the relevant Order Reference. You must also return the Product(s) to us as soon as is reasonably practicable, and at your own cost and risk. You are also required to take reasonable care of the Product(s) whilst they are in your possession and to take reasonable steps to ensure that the Product(s) are not damaged in return transit. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6. Availability and delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7. Risk and title

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

8.1 The price of any Products will be as quoted on the Sites from time to time, except in cases of obvious error.

8.2 These prices include VAT, and shall also include delivery costs if applicable.

8.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 The Sites contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Sites may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the Sites, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6 Payment for all Products will be made upon ordering through the PayPal system. Payment transactions through PayPal are subject to PayPal's terms and conditions and PayPal's privacy policy, which can be found on their website www.paypal.com .

9. Our refunds policy

9.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see Clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that a Product is defective), we will examine the returned Product and will notify you of any refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. The price of any returned Products that we reasonably agree are defective will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9.3 Products to be returned should be sent to the following address: Returns Department, Lifemarque Limited, 2 The Old Brick Kiln Industrial Estate, Ramsdell, Basingstoke,Hampshire,RG26 5PR.

10. Our liability

10.1 We warrant to you that any Products purchased from us through any of the Sites will on delivery (and for a period of twelve months after delivery) be of satisfactory quality, free from material defects in design, material and workmanship; be reasonably fit for all purposes for which products of that kind are normally supplied and comply with all applicable statutory and regulatory requirements for selling the Products in theUnited Kingdom.

10.2 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, accident and/or negligence by you or any third party;

(d) your failure to follow our instructions; or

(e) any alteration or repair you carry out without our prior written approval.

10.3 Nothing in this Clause 10 shall exclude or limit in any way our liability:

(a) for death or personal injury caused by our negligence; or

(b) under section 2(3) of the Consumer Protection Act 1987; or

(d) for fraud or fraudulent misrepresentation; or

(e) for any matter for which it would be illegal for us to limit or exclude, or attempt to limit or exclude, our liability.

10.4 Subject to Clause 10.3, we are not responsible for any losses that result from our failure to comply with these terms that fall into the following categories:

(a) loss of income or revenue; or

(b) loss of business; or

(d) loss of anticipated savings; or

(e) waste of management or office time; or

(f) indirect, special or consequential loss;

however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this Clause 10.4 shall not prevent claims for foreseeable loss of or damage to your physical property.

11. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Sites. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices

All notices given by you to us must be given to Lifemarque Limited at Units 1&8 Bacchus House, Calleva Park, Aldermaston, Berkshire, RG7 8EN OR via email customer.services@lifemarque.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time at our absolute discretion. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless we are required to make any change to these terms and conditions by law (in which case these changes will apply to any order previously placed by you).

15. Your privacy

We are committed to safeguarding the privacy of our website visitors. Our Privacy Policy sets out how we will treat your personal information. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to customer.services@lifemarque.co.uk.

16. Law and jurisdiction

Contracts for the purchase of Products through any of the Sites and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England.

17. Miscellaneous

17.1 These terms and conditions, together with our privacy policy and any other document referred to in these terms and conditions, set out the whole of our agreement between you and us with respect of the subject matter they contain. Nothing said by any of our employees or affiliates on our behalf should be understood as a variation of these terms and conditions.

17.2 You may not transfer, assign or dispose of your rights under a Contract without our prior written consent. We may transfer, assign or dispose of our rights under a Contract.

17.3 We shall not be responsible for any failure to comply with our obligations under these terms and conditions if such failure is caused by an event outside of our reasonable control (including but not limited to strikes, impossibility of using public or private transport, natural disaster or the acts, legislation, regulations or restrictions of any government).

17.4 If any provision of a Contract is deemed invalid, void or unenforceable, that term shall be deleted from the Contract and such deletion shall not affect the validity or enforceability of the remaining provisions.

17.5 These terms and conditions are not intended to confer a benefit on any third party.

17.6 These terms and conditions do not affect your rights under law. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Thank you for visiting our Sites.

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Online Conditions of Sale

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